Dispute Resolution
Refund fights, chargebacks, eviction, and tough guest conversations.
More in Dispute Resolution
De-Escalating the Disruptive Camper: Scripts and Tactics That Preserve the Peace
Loud at midnight. Drunk by the fire. Picking a fight with a neighbor. The 11 PM walk over to site 14 is one of the hardest things you ask a staff member to do. Here are the scripts that work, the principles that keep them safe, and a free de-escalation card PDF.
Chargeback Defense for Campground Bookings: The 14-Day Playbook
A guest disputes a stay they actually used. The bank pulls the money from your account before you even respond. Most parks lose chargebacks they should win because of evidence quality, not the underlying facts. Here is the playbook that wins.
The Campground Eviction Letter Every Park Owner Should Have Ready
There is a guest in site 17 you need to remove tonight. Most parks botch the next 60 minutes. Here is the eviction-and-trespass framework that holds up, plus a free editable letter template you can send tonight.
Ready to try it on your park?
Booking software is free, forever. No credit card. See what your reservations look like in software that is not built for the chains.
Get started →"We're not trying to be the biggest. We're trying to be the best one for the family-owned park."
Sean Hakes, Founder · Read our story